FAQ

Place your meal order before 3pm Thursday – In the Checkout you will be able to view your order or subscription and make any changes prior to payment.

Simply browse our online menu, add individual meals or meal plans to your shopping cart, and head to the checkout when you’re ready!

Weekly cut off is Thursday 3pm for home delivery on Sundays. We will contact you before and after delivery.

Variation is the spice of life, so we update our menu every week. We also add new menu items with the change of seasons.

We currently do not have a pick up option however we will gladly assist to ensure your order gets to you in a timely manner.

Our professional, award-winning kitchen team prepare, cook and package all meals from scratch each week from local and sustainable suppliers.

All meals arrive fresh and have clearly labelled use by labelling.

We deliver to suburbs in and around Melbourne Metro.

We recommend consuming your meals fresh while they hold their highest nutritional qualities. However, if your meal has a FREEZE ME logo it can be frozen up to 2-4 weeks if frozen before the Use By Date.

You don't need to be home to receive your delivery as our meals are delivered in a thermal cooler bag, which can hold a safe temperature for up to 6-8 hours. Your delivery will be left at your front door unless you have advised a specific location in the delivery notes when placing your order. Please refrigerate as soon as you receive the meals.

Please email us or give us a call if there are any problems with your order, human error can occur at times please be rest assured we will do everything in our powers to rectify any issues asap.

We're always hungry to improve the environment and will pick up your empty thermal cooler bag and ice packs if you leave them out on your next delivery day. Alternatively you can use them for your shopping, share with friends.

Your meals will arrive packaged in thermal bags with ice packs. Your meals are ready to heat as soon as you receive them, simply microwave for 90-120 seconds or until hot and enjoy the best tasting meals on the market!

Meals have an average shelf life of 5-7 days in the fridge. Some meals have a longer shelf life. Always check the Use By date before consumption. We suggest eating the shorter shelf life meals first.